We are committed to providing high standards of customer service

Our Customer Charter explains what you can expect from BBC Fire & Security.

Our Purpose

To be your expert and trusted adviser in Fire Protection Solutions and Security Systems. Delivering innovative solutions and a world class service.

Our Mission

To protect what matters, people, property and peace of mind.

Our Vision

Engaged Employees
Delighted Customers
Safe and Secure Environments

Our Promise

Your Assurance

If we do not deliver on our promise please email the Customer Support Team or complete our Customer Feedback Form.

Your enquiry will be acknowledged immediately and we promise to investigate and resolve your issue within 5 business days.

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